Blockcall
Callcenter
Platform
Do you check your database before starting your campaigns?
Verification of information is essential to help guarantee that telephone campaigns are more effective and efficient.
Previous information
Collecting pre-contact information allows you to access the data about your prospects before calling. Your call center operators will be equipped with valuable information, such as the customer's name, work history, preferences, and any relevant details you may need to personalize your approach.
How to increase the efficiency of each call and create more effective campaigns.
In a world where time is money, having basic customer data before making calls is crucial for the success of your campaigns.
Maximize your results
Using our pre-contact data, you can target your call list and direct your efforts to the customers most likely to convert into meaningful contacts. This not only saves time and resources but also maximizes results.
Features
It is a specialized platform as a service (PaaS) designed for call centers. The platform assists in extending operations to remote team members, enabling supervisors to monitor their work in real-time, verifying their effectiveness, and also ensuring client data protection through blockchain. Furthermore, it offers relevant metrics for teams, campaigns, and operators by tracking specific activities.
BlockCall
More Features
We understand that protecting the personal data of each client is crucial for maintaining the highest level of security.
1.
Security from the first steps
Our user hierarchy allows us to manage and control the staff within the organization.
2.
Verify the identity of your staff
Your workers must carry out an identity validation when entering your work team. This will allow us to quickly obtain information about the people joining your organization.
3.
Encrypted
The platform connects to the database to access the required information with Blockchain technology; we keep the data encrypted and protected.
4.
Random and intelligent call distribution
BlockCall's processing engine and AI that allow calls to be parameterized and randomized. Example: in case an operator does not answer a call, it is redirected to an available operator.
Random cast of customer calls (predictive)
BlockCall’s processing engine and AI that allow calls to be parameterized and randomized.
Example: in case an operator does not answer a call, it is redirected to an available operator.
Learn more about this Platform, it’s crucial to explore innovative solutions that enhance productivity and employee satisfaction.
Decentralized model for calls and control
BlockCall's processing engine and artificial intelligence allow calls to be randomized per operator so no calls are missed. The 3-layers allow us to use each operator's connection decentralized, monitor it and parameterize it according to efficiency.
What we offer?
Confidential
The information of each client is kept hidden during the call.
It is only visible when you hover over the required field.
The screen blurs when it does not detect that there is a user in front of the camera or detects a mobile phone.
General information of the operators, activity and score
Supervisors will have an overview of each of their operators, access to information and display the screen in real-time of each operator.
Real-time metrics allow obtaining information for immediate decision-making.
Chart and action for operators
Supervisors will be able to review the number of calls they have made, the campaigns in which they are involved, the average call time, effectiveness, and abandonment rates, among other things.
